Orders are to be faxed or emailed directly to one of the Samsung Techwin Authorized Dealers provided below. Please contact each dealer for local sales and technical support. All purchase orders must reference the ALJP2013 Contract.
| Samsung Techwin America c/o Incare Technologies Attn: Pam Williams 1772 Taliaferro Trail Montgomery, AL 36117 Phone: (334) 819-1038 Fax: (334) 819-1026 Email: pwilliams@incare-k12.com Web: www.incare-k12.com E-Verify Statement: Click Here | Samsung Techwin America c/o Xerox Audio Visual Solutions Attn: Lindsay Grant 108 Court Way Pelham, AL 35124 Phone: 205-663-0100, Ext. 40119 Fax: 205-663-5003 Email: Lgrant@xeroxaudiovisual.com Web: www.xeroxaudiovisual.com E-Verify Statement: Click Here | Samsung Techwin America c/o Technical Innovations Attn: Danny Grant 140 Business Center Drive Birmingham, AL 35244 Phone: 205-985-2297 Fax: 205-985-4756 Email: dgrant@technical-innovation.com Web: www.technical-innovation.com E-Verify Statement: Click Here |
Placing Your Order
- Review the product and price list.
- To place an order, select one of the authorized resellers listed below and address the orders to:
- Samsung Techwin America
- c/o (Selected Reseller Name)
- Reseller Address
- All quotes and orders should reference the ALJP2013 Contract
- Fax or email the completed order to the selected authorized Samsung reseller.
- Your order will be reviewed by the reseller.
- You will be contacted to make any necessary corrections if applicable prior to processing.
- Orders will ship within 2-3 days of receipt of order based on normal inventory levels.
- Customers will be immediately notified of any delays.
Shipping Terms
- Freight is FOB Destination from Samsung’s Carson, CA warehouse on any order over $1,500.00 shipping via UPS ground or LTL Carrier to a single location in North America.
- Freight is Prepaid & Add on any order totaling less than $1,500.00.
- All request for air shipments are billed at customer’s expense.
- All damages and shortages must be filed directly by the purchaser with the carrier within 3 days after delivery plus notification to the Authorized Reseller and Samsung.
- All damages and shortages must be noted on the freight bill at time of delivery.
Terms and Conditions
- All requests for returns for credit or replacement must be submitted via email within 60 days of purchase.
- All returns for credit must be authorized in advance. Notify the reseller whom the product was purchased through to initiate the process.
- All returns must be in factory sealed cartons and should be insured and shipped freight prepaid.
- Any return for credit or replacement must arrive at the warehouse with the RA number clearly visible on the shipping label or outer carton.
- Any unauthorized return will not be accepted and will be returned freight collect.
- Returns may be subject to a 15% restocking and refurbishing fee unless pre-approved by STA management.
- All returns must ship to Samsung Techwin America, Attn: Frank Chavez, 1700 N. Alameda Street., Compton CA 90222 / Phone: (310) 604-8208.
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